Frequently Asked Heluna Questions

Q: How long does it take for an e-mail to go through the Heluna service?

A: Most e-mails take less than 4 seconds from the time they're delivered to Heluna to the time at which they're delivered to your mail server hosted on the iRapture.com network. Some resource-intensive e-mails (for example, extremely large messages) can take a few seconds longer.

Q: How many mailboxes am I allowed to have?

A: Unlimited. Heluna covers every single mailbox in your domain on day one. Whether you have one catch-all mailbox or one thousand users in your domain, Heluna will filter messages for all of them.

Q: Do I need to set up individual users inside the Heluna system?

A: No, in fact we recommend that you only set up individual accounts for those users who you wish to have tight control over their own settings. For most of your users, the default settings will work extremely well.

Q: Do you offer an e-mail quarantine?

A: Yes we do, for users who have an account inside the Heluna system. We recommend that the quarantine only be turned on if absolutely necessary, since it acts as simply another repository to check your e-mail, which defeats the purpose of blocking spam. Most of our clients have their quarantines turned on for a month or two and then realize that their time is better spent by having it turned off.

Q: What are the different levels of service?

A: The only difference between the Heluna Basic level of service, the Heluna Standard level of service, and the Heluna Pro level of service is the number of "clean" (non-spam, non-virus) e-mails that your domain receives per month. All of the features of the system are available to all of our clients.

Q: Which level of service should I sign up for?

A: If you are not aware of how many clean messages your domain gets every month, a good guide to go by is that each individual user who gets 33 clean e-mails per day will get 1000 clean messages per month. Based upon that, small domains with only one or two users should sign up for the Heluna Basic service, while businesses with approximately 20 users should sign up for the Heluna Standard service. If you have more than 20 users, consider the Heluna Pro service. If you believe you get more than 25,000 clean messages per month, just contact us (1.877.488.7999) and we'll be happy to work out a plan for you.